Terms of Service

Welcome to Kanneko, a service operated by Shoptrix LLC, a California limited liability company ("Kanneko," "we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of the website kanneko.com, the AI driving assistant, and all related services (collectively, the "Service").

By accessing or using the Service, you confirm that you are at least 13 years old, that you have read these Terms in full, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, do not use the Service.

If you use the Service on behalf of a company or organization, you represent that you have authority to accept these Terms on its behalf.

1. Description of the Service

Kanneko is a conversational artificial-intelligence assistant designed to accompany drivers, available through the website kanneko.com and the Kanneko mobile app. It provides voice and text responses about driving topics, navigational guidance, vehicle conditions, road safety, and general conversation. Features include voice notes and voice transcription, locally stored reminders and saved places, personalized replies based on an on-device learned profile, and suggestions — such as music — that may open third-party apps on your device at your request. The Service is currently in early access (beta) and may change, be suspended, or be discontinued at any time without notice.

Kanneko uses third-party language models — currently Claude (Anthropic) and Gemini (Google) — to generate responses. We are not the authors of those models and do not control their internal behavior.

No employment, agency, or platform relationship. Kanneko is an independent software tool. It does not employ, engage, or contract you, and using it creates no employment, agency, partnership, or joint-venture relationship of any kind. Kanneko does not provide legal, tax, labor, or employment advice. Kanneko is not affiliated with, endorsed by, or sponsored by any rideshare, delivery, or transportation platform (including, without limitation, Uber, Lyft, DoorDash, Instacart, or Amazon). Any third-party names or trademarks are the property of their respective owners and are used solely for identification. You are solely responsible for complying with the terms, policies, and any independent-contractor or employment obligations of any platform or employer you work with.

2. Critical road-safety notice

By using Kanneko while driving, you acknowledge and expressly agree that:

• You must obey all traffic signs, road laws, and instructions from competent authorities at all times, even if they contradict what Kanneko says.
• Kanneko may suggest routes or roads that do not reflect actual road conditions — closed roads, collapsed bridges, floods, construction, or other hazards. Always verify road conditions with your own senses before proceeding. (Real cases: drivers who followed GPS toward destroyed bridges or flooded rivers without verifying the route have suffered fatal accidents.)
• Kanneko does not detect, and does not guarantee detection of, drowsiness, distraction, cognitive impairment, or any physical condition of the driver. Safety alerts are advisory and may not trigger in real danger.
• Kanneko's alerts, suggestions, and responses carry inherent delay from internet and AI processing. They are not real-time and must not be used as the sole basis for reacting to emergency situations.
• Kanneko does not replace the vehicle manufacturer, certified mechanics, the vehicle's ADAS systems, approved navigation devices, or emergency services.
• In a real emergency, call your local emergency services (911 or another local number). Do not ask Kanneko to do it for you.
• Your use of the Service while driving is entirely at your own risk.

3. Accuracy and limitations of AI-generated content

Kanneko's responses are automatically generated by artificial-intelligence models and may contain errors, inaccuracies, outdated information, or omissions, including on topics of road safety, mechanics, or navigation.

Specifically, content generated by Kanneko:

• Does not constitute professional legal, medical, mechanical, financial, or safety advice.
• Should not be the sole basis for any meaningful decision.
• May vary between sessions for identical questions.
• May reflect outdated training data (the model has a knowledge cutoff date).
• Does not guarantee the accuracy of any vehicle diagnosis derived from OBD-II data. A professional mechanical diagnosis always prevails over any Kanneko analysis.
• Does not include real-time verification of traffic conditions, road status, or weather; route suggestions are advisory and non-binding.

Kanneko assumes no responsibility for decisions you make based on the assistant's responses.

4. Vehicle diagnostics and OBD-II

Kanneko may provide advisory information based on OBD-II error codes or other vehicle parameters. This information is purely educational and does not constitute a certified mechanical diagnosis.

• The same OBD-II code can have multiple causes. Kanneko's interpretation may be incorrect or incomplete.
• Never make driving or safety decisions — such as continuing a trip with a warning light on — based solely on Kanneko's responses.
• For any mechanical alert, consult a certified mechanic. Kanneko does not replace a physical vehicle inspection.
• Kanneko is not responsible for vehicle damage, accidents, or financial loss resulting from following its diagnostic suggestions.

5. Eligibility and registration

To join the waitlist you must provide a valid email address. No account is required to use the demo. Do not allow anyone under 13 to use the Service. You are responsible for any activity that occurs from your session.

6. Acceptable use

You may use the Service only for its intended purposes and in accordance with these Terms. The following is expressly prohibited:

• Using the Service for illegal activities or activities that violate the rights of others.
• Attempting to access, alter, overload, or damage Kanneko's systems, APIs, or data through bots, automated scripts, fuzzing, denial-of-service attacks, or other methods.
• Reverse engineering, decompiling, or disassembling any part of the Service.
• Circumventing the Service's authentication, rate limiting, or access restrictions.
• Generating, distributing, or storing illegal, threatening, discriminatory, or offensive content through the Service.
• Reselling, sublicensing, or commercially exploiting the Service without Kanneko's written authorization.
• Using the Service in ways that may cause physical harm to yourself or others.

We reserve the right to suspend or terminate your access if we detect misuse, without notice or compensation.

7. Intellectual property

All rights in the Service — including the software, design, brand, logos, the Kanneko mascot, and original content — are owned by Kanneko or its licensors and are protected by applicable intellectual-property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. We grant you no other rights in our intellectual property.

If you submit suggestions, feedback, or ideas about the Service, you grant us a worldwide, royalty-free, perpetual license to use them without compensation.

8. Privacy

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Service, you also accept that policy.

9. Third-party services

The Service integrates third-party technologies (Anthropic, Google, Supabase, Cloudflare, Resend, and ElevenLabs for voice synthesis). Kanneko is not responsible for the practices, availability, accuracy, or content of those third parties. Their use is subject to their own terms and conditions. An outage in a third-party provider's services may affect Kanneko's availability without creating liability for us.

At your request, Kanneko may open third-party apps installed on your device — such as Google Maps for navigation or Spotify for music. Those apps are governed by their own terms and accounts; Kanneko does not control them, is not affiliated with them, and is not responsible for their content, pricing, subscriptions, or behavior. Music and route suggestions are advisory only.

10. Beta service

Kanneko is in early access (beta). The Service may contain bugs, experience interruptions, produce incorrect responses, or change significantly before official launch. Your use during the beta is voluntary. We offer it "as is" during this stage.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of:

• Merchantability or fitness for a particular purpose.
• Accuracy, completeness, or timeliness of AI-generated responses.
• Continuous availability or freedom from interruptions.
• Freedom from errors, viruses, or harmful code.
• That the Service will meet all of your specific requirements.

12. Limitation of liability

To the maximum extent permitted by law, Kanneko and its operators, employees, agents, or partners shall not be liable under any legal theory (contract, tort, strict liability, or otherwise) for:

• Traffic accidents, vehicle damage, personal injury, or death related directly or indirectly to the use of Kanneko while driving.
• Damages caused by following routes, navigation suggestions, or road information provided by the assistant without the driver's independent verification.
• Damages arising from incorrect or incomplete vehicle diagnostics generated by the assistant.
• Decisions made based on incorrect, incomplete, or outdated AI responses.
• Failures to detect drowsiness, distraction, or other driver conditions, regardless of whether such features are described as functions of the Service.
• Loss of data, service interruption, or damages caused by third-party infrastructure providers.
• Indirect, incidental, special, consequential, or punitive damages of any nature.

Maximum liability cap: In any case where Kanneko is found legally liable, our total maximum liability to you shall not exceed USD $100 (one hundred U.S. dollars) or the amount you actually paid for the Service in the past 12 months, whichever is greater.

Exceptions. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — including, where applicable, liability for gross negligence, fraud or fraudulent misrepresentation, or death or personal injury caused by our willful misconduct (see, e.g., California Civil Code § 1668). Some jurisdictions do not allow certain limitations of liability, so portions of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by applicable law.

This limitation applies even if Kanneko has been advised of the possibility of such damages.

13. Indemnification

You agree to defend, indemnify, and hold harmless Kanneko and its operators from any claim, demand, damage, loss, liability, cost, or expense (including reasonable legal fees) arising from:

• Your use or misuse of the Service.
• Your breach of these Terms or any applicable law.
• Your violation of the rights of third parties.
• Any accident, injury, or damage you allege in connection with using Kanneko while driving.
• Unfounded, malicious, or frivolous claims brought against Kanneko.

14. Dispute resolution and arbitration

For any dispute, claim, or controversy arising in connection with these Terms or the Service ("Dispute"), the parties agree to first attempt good-faith negotiation for a minimum period of 30 days from written notice of the Dispute.

If direct negotiation does not resolve the Dispute, it shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, before a single neutral arbitrator. The arbitration will be conducted in English and may take place remotely or in the jurisdiction stated in Section 15. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. Notwithstanding the above, either party may bring an individual claim in small-claims court for any Dispute within that court's jurisdiction.

The foregoing does not prevent either party from seeking urgent injunctive relief before a competent court where necessary to prevent irreparable harm.

15. Governing law and jurisdiction

These Terms are governed by the laws of the United States and the state in which the Service operates, without regard to conflict-of-law principles. For claims not resolved through arbitration, the parties submit to the jurisdiction of the competent courts of that location, waiving any other jurisdiction that might apply.

16. Termination

We may suspend or terminate your access to the Service at any time, with or without cause and without prior notice. You may stop using the Service at any time. Provisions that by their nature should survive termination will continue in effect (including limitation of liability, indemnification, arbitration, and intellectual property).

17. Changes to the Terms

We may modify these Terms at any time. We will post the updated version with the revision date at the top of this document. Continued use of the Service after changes constitutes acceptance of the modified Terms. If changes are material, we will make reasonable efforts to notify you.

18. General provisions

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Kanneko regarding the Service.
• Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
• No waiver: Failure to exercise a right under these Terms does not imply permanent waiver of that right.
• Assignment: You may not assign your rights or obligations without our prior written consent. Kanneko may assign these Terms without restriction.
• Force majeure: Kanneko is not liable for delays or service failures caused by events beyond its reasonable control.

19. Contact

For questions, reports, or disputes related to these Terms: